PetClear FAQs
Currently, PetClear does not support verification or Pet Profiles for small pets that do not leave the cage. Residents are instructed to contact you to inform you about the pet, and advised that they should still use PetClear to affirm their agreement to the property’s pet policies. They should select “I do not own an animal” on the questionnaire when getting started. They will not complete a pet application or pay a pet verification fee.
Foxen is only able to provide details regarding the information that was provided to us (ESA recommendation letter, medical contact information, authorization to release medical information). We cannot provide guidance or recommendations, and we recommend that you consult legal counsel in any case where you are unsure of how to respond to a resident’s accommodation request.
Yes, the portal is the same. PetClear is accessible to residents (and applicants) via the option in the left navigation menu labeled “Animal Info.”
As we continue to develop and enhance the product, PetClear will enable portability, allowing individuals to take their profile with them. However, PetClear profiles are currently tied to the resident’s lease. If a resident moves into a new property that uses PetClear (ie, a different unit in your portfolio), we will allow them to reuse their profile, so they do not have to create a new one from scratch.
No, residents with disabilities who have emotional support animals will not pay a verification fee. If their request for an accommodation is reviewed and you determine that the animal should not be categorized as an assistance animal (neither as a service nor an emotional support animal), then you should update the status of their animal in your property management software platform.
You should advise residents to use PetClear to submit information to your team about any new pets they wish to adopt while living at your property to avoid violating the terms of their lease. If the resident previously created a PetClear profile during the leasing process without an animal, they will be able to add a new animal from their portal at any time.
Although this feature is not currently included in the product, please contact your Foxen Relationship Manager if this is something that you are interested in.
No, the fee is not refunded if the resident’s application is denied, or if they choose not to sign the lease.
No. PetClear provides a digital animal verification process which helps you collect the information you need to verify the animal, however, it is up to you and your staff to make the final decision.
No. PetClear provides a digital animal verification process which helps you collect the information you need to verify the animal, including required documents from residents submitting a request for reasonable accommodation, so you may verify a resident’s disability-related need for an animal. It is up to you and your staff to make the final decision as to whether or not to grant an accommodation to the resident.