Introducing PetClear: Redefining Pet Management in Multifamily

At Foxen, we’re committed to solving the biggest challenges facing property owners, operators, and residents. Today, we’re proud to introduce PetClear, our newest solution designed to simplify pet policy management and make communities more pet-friendly, profitable, and compliant. To share the story behind PetClear—why we built it, what makes it unique, and how it will shape the future of multifamily housing—Carolyn Chapin, Foxen’s VP of Marketing, sat down with our CEO, Kevin Jacobson, for a conversation about our new solution.

Carolyn: What inspired Foxen to pursue building a pet management solution?

Kevin: At Foxen, one of our core disciplines is listening to customers. Through regular customer touch points, a clear theme emerged: pets were creating persistent challenges for property owners and operators. What started as a “steady drumbeat” of feedback soon became undeniable. Owners wanted to provide pet-friendly housing, but they struggled to do so in a way that worked for residents, communities, and investors alike.
 
We realized we had a unique ability to solve this problem. Delivering a pet policy management solution requires a rare combination of expertise: deep integrations with property management systems, resident interaction at scale, and an understanding of both the property manager’s world and investor priorities. Foxen already had those capabilities—and we saw the opportunity to create a solution that fit seamlessly into our mission.
 
That’s how PetClear became Foxen’s third solution pillar, alongside renters insurance compliance and rent reporting.

Carolyn: What challenges do property owners and operators face today when it comes to managing pets at their properties?

Kevin: In today’s rental market, pet-friendliness isn’t optional—it’s essential. Nearly 60% of renters have at least one pet, and many will rule out potential communities during their search if pets aren’t allowed. However, property teams face major obstacles:

• Risk & Liability: Unauthorized pets can cause property damage, legal exposure, or nuisance issues.

• Lost Revenue: Misrepresented pets or unreported animals result in lost pet fees.

• Administrative Burden: Leasing teams juggle countless priorities, and tracking pet information often falls through the cracks.

Without a consistent process, owners and operators expose properties to risk, lost revenue, and frustrated residents and staff.

Carolyn: What makes PetClear unique compared to other solutions in the market?

Kevin: There are relatively few pet management solutions available today—and most have a narrow focus. What sets PetClear apart is Foxen’s industry experience and commitment to long-term innovation.
 
We’ve supported millions of residents and worked with hundreds of operators. That scale and trust matter. Many clients want vendor consolidation, and PetClear gives them a way to simplify their tech stack while still accessing best-in-class solutions.
 
Most importantly, PetClear isn’t a transactional tool—it’s a long-term platform. We’re investing in rapid product evolution, balancing speed with quality. Our clients aren’t just buying today’s features; they’re choosing a partner committed to delivering continuous improvement.  

Carolyn: Can you walk us through the key features and benefits for both operators and residents?

Kevin: PetClear makes pet compliance seamless by embedding directly into the leasing process:

• Consistent Policy Enforcement: All applicants, pet owners or not, affirm the community’s pet policies.

• Centralized Pet Information: Residents provide breed, weight, vaccination records, and behavior history.

• Fraud Deterrence: PetClear collects documentation from residents and helps detect potential fraud, ensuring compliance while protecting residents’ rights.

• Seamless Integrations: Pet documents can be accessed from within your property management software, reducing manual tasks for staff.

• Resident Support: Foxen provides direct support to applicants and renters, taking questions and concerns off the property team’s plate.

For operators, the result is reduced risk, regained time, and new revenue opportunities. For renters, it’s a transparent and easy experience that supports a truly pet-friendly community.  

Carolyn: How does PetClear align with Foxen’s broader vision for multifamily solutions?

Kevin: The challenges facing operators today are undeniable—flat or declining rents, rising operating costs, and ever-higher resident expectations. Foxen’s mission is simple: to deliver solutions that are a win-win-win for investors, operators, and residents.
 
By creating solutions that fully manage critical but burdensome processes, we help property teams save time, reduce costs, and create better resident experiences. Just as with our other solutions, PetClear is about more than compliance—it’s about driving NOI, increasing retention, and delivering the kind of modern experience renters now expect.
 
With our renters insurance compliance and Waiver suite of solutions; Rentistry, our rent reporting solution; and now, PetClear Foxen has built three strong solution pillars that directly address some of the most pressing pain points in multifamily housing.

Carolyn: What’s the one thing you want operators and residents to know about PetClear?

Kevin: PetClear makes pet-friendly living easier, safer, and more profitable. It’s not just about managing pets—it’s about creating stronger communities where residents feel welcome, property teams feel supported, and owners see results.

Learn More About PetClear

With the launch of PetClear, Foxen now offers three powerful solutions—renters insurance compliance, rent reporting, and pet policy management—each designed to address critical challenges for owners and operators while improving the resident experience. All of these solutions reduce risk, drive revenue, and ease the operational burden on property teams. PetClear is the next step in our commitment to delivering innovative, fully managed solutions that help multifamily communities thrive.
 
Want to see how PetClear can transform pet management at your properties? Schedule a demo with our team today.