About this webinar

In a competitive leasing market, pricing and amenities can set your properties apart – but ancillary services also have an important role to play. Resident-paid services can support NOI while saving time for on-site staff and creating a competitive differentiator for your rental properties. But whether or not these programs are successful ultimately comes down to how well they are communicated to renters – when explained clearly to residents in a way that highlights their value, they can be a source of revenue across your entire portfolio.

Foxen’s 2026 Renter Value Report surveyed nearly a thousand renters to get the full picture of how renters perceive and value ancillary services. The data showed renters place value on services that protect them from risk and support their financial well-being.

Join Foxen for a deep dive into the survey findings, what they mean for your residential portfolio, and insights from a panel of leading multifamily owners and operators on how to maximize the success of resident programs through clear, value-driven communication.

We'll discuss:

• What service 94% of renters said is valuable to them
• Generational differences in attitudes toward resident services
• The effect of clear communication and choice on willingness to pay for services