How do Property Managers report property damage?

Property managers (or any staff member with access to the Foxen Portal) can conveniently submit property damage incidents resulting from resident negligence directly to the Waiver Program’s Third Party Claims Administrator through the Foxen Portal. Save time with dynamic fields that reduce manual entry, easily upload attachments, and quickly find affected resident information.

To ensure accurate, timely claim submissions and that  property staff are aware of all active incidents, incident reports may not be submitted by residents. All property damage incidents related to the Property Damage Liability Waiver Program must be reported by logging into the Foxen Property Management Portal.

Once an incident report is submitted, all Foxen Portal users with access to the property will be able to track the status of the claim in real-time and access adjuster contact information in the Foxen portal. An adjuster will be in touch with the Property Manager within 24-48 business hours.

As a reminder, the Foxen Waiver applies to certain accidental damage that an enrolled resident negligently causes and where the damage is from fire, smoke, explosions, and water discharge/overflow. More details can be found in your TLL Waiver Insurance Policy.