What if a resident’s PetClear application is missing an important document?

When an applicant's PetClear application requires attention due to a missing or incomplete document, you can send a document request to the applicant directly from the PetClear portal — no need to chase them down outside the platform. The applicant is automatically notified by email with a link and assigned a task in their Foxen Portal to upload the new document into PetClear, keeping everything in one place.

Document requests are available for the following document types: vaccine records, ESA letters, and pet images.